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From Retail Banking Strategies

Is Now the Time to Invest in Mobile Wallets and P2P Payments?

Digital Payments are growing, and financial institutions have high expectations for adoption. But with usage rates stalled, is this the right time for community and regional banks to invest, or...

Two Upcoming Webinars: Universal Banker and Bank at Work

  Universal Branch Employees: A Complete Toolkit for Implementation (August 11)    The pros and cons of the Universal Associate model has been one of the hotly debated topics in...

Internationally Recognized Expert on Bank Distribution Strategy Joins Peak Performance Consulting Group

Jon Voorhees, former head of Distribution Strategy and Execution for Bank of America, has joined Peak Performance Consulting Group as a Consultant and Advisor.   During his 17-year career at...

Make Your Bank Customer-centric

Financial institutions can improve the customer experience by making themselves easier to do business with, being guided by the Voice of the Customer and by systematizing data collection and usage....

Three Essentials for Bank-at-Work Programs

To be successful, Bank-at-Work programs must deliver effectively on three elements: partnership, value proposition and sales execution.     This article was originally published in BAI Banking Strategies on March...

Four Ways to Simplify Your Business

Banks need to eliminate complexity by simplifying processes and customer interactions, with the payoff being lower expense, higher customer loyalty and reduced risk. This article was originally published in BAI...

Predictions for 2016

Jim Marous, who’s work I respect, asked for our insight and input to his annual Top 10 Retail Banking Predictions. Here are 4 predictions for 2016. What do you think?....

Five Ways to Make Cross-Sell More Effective

This article by Guenther Hartfeil, a Senior Consultant at Peak Performance Consulting Group, was originally published in BAI Banking Strategies on December 3. 2015.   Cross-selling can be effective if...