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Case

The Danish Defence implemented automated robot technology   

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The Danish Defence wished to build experiences within automated robot technology. Peak helped develop the method and governance for the automation, that still functions as a foundation for the concern’s implementation of software robots. 

Problem

The Personnel Agency was chosen, as the first agency in The Danish Defence to test and put software robots into operation within the concern. Focus was directed at the administrative service processes, where the purpose was to increase the performance of the processes and focus attention on data quality in the core systems. 

The deliverables involved implementation of three software robots, each of which had to handle an administrative subprocess. The new technology gave rise to many thoughts within the different employee-groups, and for this reason change management was a key topic with regard to whether the project would succeed.  

Solution

Peak’s consultant structured the project organization including the composition of the steering committee and focused on project method and change management. Information meetings and roadshows were conducted along the way, in order to engage in dialogue with different parts of the organization. The project method was based on agility and Lean Six Sigma. Peak’s consultant functioned as a professional and devised the method and governance, that The Danish Defence currently works according to. Moreover, the consultant functioned as sparring partner with central stakeholders in The Danish Defence’s organization.  

 

Testing of the implementation of software robots in administrative service processes in The Personnel Agency proved successful. Furthermore, the project was given a methodology and governance for the implementation. Overall, this has meant, that The Danish Defence today has made the technology and the method available to the entire concern and is therefore in the process of establishing a Robotic Operational Center, with the purpose of supporting the upcoming work with software robots in the concern.  

Results

0
Software robots were implemented
0
Agencies in the concern participated
0
Months from project start to completion

Are you facing a digitalization project?

At Peak we work with digitalization after all best practices, both when it comes to project management but also the change management that is a necessary part of a digitalization project. At the same time, it is crucial, that the methods are tailored to fit the individual organization in order to achieve the right management and create valuable digitalization. Peak masters the methods and helps your organization all the way until the benefits have been reaped.  

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