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It service management

IT has to contribute effectively to the business. However, for many that requires a change to the way they manage and communicate between the IT-department and “everyone else”. With a focus on the business-oriented IT service management transformation you create an effective service culture and increase value creation.  

Many IT-departments often play a dual role, where they are both the backbone of the maintenance of a high and effective IT operation and at the same time act as service function for intern and extern customers. This means, that employees in the IT operations department on one hand have to minimize risks of the new projects’ potential influence on the uptime through a “protector role”, and on the other hand have to provide a counselling, sparring and servicing function in the form of an “intern consultant role”. Thus, more and more organizations undergo a customer-oriented transformation in the form of IT service management, where a business-oriented service culture is incorporated across all links of their supply-and support chain. Here, departments or functions are seen as being providers of services or products, and the business is seen as being the customers. 

Why should you prioritize it? 

An average of 74% of an organisation’s total resources are spent on managing IT operation and maintenance. And with IT service management you ensure, that your 74% are used in such a way, that the business receives the most value and quality for its’ money. This is ensured, because you get: 

  • Better communication between business and IT 
  • Better distribution of roles between employees 
  • A distinct service culture with written products and services 

erik petersen

Erik Pedersen

Client Director

Tel: +45 24942919

Our approach

We help you establish value by creating IT service management in the organization through things such as: 

Systems administration 

We handle adjustment/implementation of roles, responsibility and competency model as well as counselling and sparring for digitalisation managers, system keepers and employees. 

Establishment of service catalogue 

We convert the IT-operation’s work to the services the customers want and use language that is valuable for them.  

Maturing of systems administration  

We create a maturity assessment of the systems administration and produce a plan of action showing how you can reach the next maturity level.  

Results

Bank improved cyber security with new IT-concept 
Agency established IT service management through dedicated plan of action 

Do you want us to mature your IT service management?

With a starting point in the ITIL framework we help businesses and organizations streamline and scale their IT operation. Our work always takes your situation as its’ starting point. It is crucial, that the framework is tailored to suit the individual organization, in order to achieve the right management. We master the methods and help your organization all the way until the benefits have been reaped.  

Lars møllegaard

Quote

The IT department must focus on IT being delivered on the terms of the business

Lars Møllegård Lauritzen, manager of IT service management 

 

 

Related services

Sourcing and contract management 
Business Service Management

Related courses

SAFe® 5.1 Lean Portfolio Management
Project management
Prince2 - kursus kategori
PRINCE2
MSP Programme Management

Feel free to reach out:

info@peakconsulting.dk | Tlf: +45 3526 2880

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